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FAQ
Frequently Asked Questions (FAQ)
Welcome to Juvisto, your trusted destination for stylish and high-quality women’s clothing. Below you’ll find answers to some commonly asked questions. If you need further assistance, feel free to contact us at wzhwz111@outlook.com — we’re happy to help!
1. What is Juvisto?
Juvisto is an online fashion boutique offering thoughtfully curated women’s clothing, including dresses, tops, outerwear, pants, accessories, and more. Our mission is to bring affordable, modern, and elegant fashion styles to women worldwide.
2. Do you ship worldwide?
Yes, we proudly offer worldwide shipping. Delivery availability may vary depending on your country and local policies.
3. How long does shipping take?
Shipping time varies based on location and order volume:
| Region | Estimated Delivery Time |
|---|---|
| United States & Canada | 7–15 business days |
| United Kingdom & Europe | 7–14 business days |
| Australia & New Zealand | 8–16 business days |
| Asia | 5–12 business days |
| Other regions | 10–20 business days |
Processing time: 1–3 business days before shipment.
4. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You may use it to track your package on our website’s tracking page or through the carrier’s website.
5. What payment methods do you accept?
We accept major secure payment methods, including:
- Visa / MasterCard / AMEX
- PayPal
- Apple Pay / Google Pay (if supported in your region)
All payments are processed securely.
6. What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at wzhwz111@outlook.com with:
- Order number
- Photos of the product received
- Brief explanation
We will arrange a replacement or refund as soon as possible.
7. What is your return & exchange policy?
We accept returns and exchanges within 14 days of delivery as long as:
- Items are unused, unwashed, and in original condition
- Tags and packaging are intact
Final-sale, hygiene-sensitive items (e.g., lingerie) are not eligible.
Buyers are responsible for return shipping unless the product is damaged or incorrect.
8. How do I request a return or exchange?
Please email us at wzhwz111@outlook.com with:
- Order number
- Reason for return/exchange
- Clear photos (if defective/damaged)
You will receive detailed instructions on how to proceed.
9. Can I change or cancel my order?
You may request a change or cancellation within 12 hours after placing your order.
After processing begins, cancellations cannot be guaranteed.
Please contact us as soon as possible at wzhwz111@outlook.com.
10. How do I choose my size?
Each product page includes a size chart. We recommend comparing your measurements with the chart before ordering. If in doubt, feel free to contact us for sizing guidance — we’re happy to help!
11. Are your products true to size?
Most items follow standard sizing, but styles and fits may vary. Please check size charts for accuracy and review customer feedback when available.
12. Do you restock sold-out items?
We restock selected popular items. If an item is sold out, we recommend checking back or contacting us to ask about availability.
13. How can I contact customer service?
You can reach us anytime via email at:
Customer service responses are typically provided within 24–48 hours (excluding weekends & holidays).
14. Why was my order canceled?
Orders may be canceled due to:
- Payment issues
- Inventory stock issues
- Incomplete or suspicious payment info
If this happens, we will notify you immediately and assist in resolving the problem.
15. Is my personal information secure?
Yes. Your privacy and security are extremely important to us. We use encrypted SSL-secure checkout technology and do not share your information with third parties.
Thank You for Shopping at Juvisto!
We appreciate your trust and support. Our goal is to provide a safe, smooth, and enjoyable shopping experience every time.
If you have more questions, don’t hesitate to contact us — we’re always here for you.